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Enhanced Support Services

The APIIDA Enhanced Support Service (ESS) is a state-of-the-art premium maintenance service that adds additional value to your operations and is a valuable addition to your regular support plan.
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values of our services

Your personal API Expert

Benefit from high-performance IT that boosts productivity and availability in the Digital Economy and clearly differentiates itself from the competition through rapid problem resolution.

Add value through additional services: Ask your APIIDA account manager about the potential for your business and secure long-term value from customized offerings that go beyond regular support services. The benefits of APIIDA Enhanced Support Services at a glance:
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Increased Productivity

You and your team are taken care of by experienced APIIDA Support Engineers who already know your working environment inside out. This personalized attention creates significant efficiencies.

Your benefits:
  • Uncomplicated initial meeting to get to know each other
  • Regular contact on site and remotely
  • Support with your operational planning and internal tasks
  • Knowledge exchange and onboarding of new team members
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Improved Availability

Proactive support that makes your working environment even more robust and, for example, deals with identified vulnerabilities for you. We also provide acute support, for instance in the case of upcoming releases.

Your benefits:
  • Proactive notifications
  • Joint assessment of necessary maintenance or upcoming releases
  • Joint review of planned changes, both internally and externally
  • Increased security and satisfaction of your team

Rapid Problem Solving

Closer collaboration contributes to faster resolution of issues. With established remote access or rapid on-site support, your team is supported in a prioritized manner.

Your benefits:
  • Response time to problems tailored to your needs
  • Practical remote access
  • Prioritized handling of your cases
  • Direct on-site support on request
APIIDA Enhanced Support Services
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Any Questions?

Arrange a free, no-obligation consultation with our API Management Experts now. In this consultation we will look at how we can help you and decide on the next steps together.

Also check out our datasheet with all the details around our Extended Support Services.
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